Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

·         Ensuring that all guest requests are dealt with quickly and professionally, with none forgotten or ignored, and ensure the Guest Service Centre is kept informed of the progress of each request as appropriate.

·         Interacting professionally with all Guest Service Centre when working to solve a guests problem.

·         Liaising and coordinating with colleagues across department, when working to solve a guests problem.

·         Handling all VIP and Special Service requests.

·         Handling of Lost and found record and processes.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

·         Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way

• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

·         Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manages their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

·         Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

Thai Nationality

 - Good command in English

-  Experience in the applied position

• ทำงานสัปดาห์ละ 5 วัน
• บริการรถรับส่งพนักงาน
• ประกันสุขภาพ
• วันลาพักร้อนตามอายุงาน
• เครื่องแบบพนักงาน
• เงินช่วยเหลือ กรณีพนักงาน หรือครอบครัวเสียชีวิต

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